Before we start, this solution can be applied to the XBY as well as the XFUEL wallet. You just need to replace XBY/XFUEL where required. Please ensure you apply the changes to the correct folders/files.
The error looks like this when launching the wallet :
Reasons why this error might be appearing :
- incorrect closed wallet (computer crash, wallet freeze, ...)
Here are the steps to solve the problem :
1. Delete all files in the %appdata%/wallet (xby or xfuel) directory and also delete the .exe file you downloaded and use to run the wallet.
IMPORTANT : if you already have coins in that wallet, FIRST save a backup of your wallet.dat file before deleting the files. Keep this wallet.dat file somewhere safe. In case you own the private key for the address(es) in that wallet, you can simply import the addresses back in the new wallet after the problem is fixed.
2. Download a new version from the wallet at https://xtrabytes.global/wallets and run it again.
If the above solution did not work and you run into following error:
...you will need to install the Microsoft Runtime Distribution which can be downloaded here:
32bit version : https://aka.ms/vs/15/release/VC_redist.x86.exe
64bit version : https://aka.ms/vs/15/release/VC_redist.x64.exe
If the steps above did not solve the problem you might try following fix :
https://xtrabytes.zendesk.com/knowledge/articles/360030691452/en-us?brand_id=360000002251
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